Delete your account

Last updated: 23 August 2026

This page explains how to delete your Dreamtime account and everything stored with it. You can do it yourself inside the app, or ask us to do it for you: you do not need the app installed to make the request.

Delete it yourself, in the app

  1. Open Dreamtime and sign in.
  2. Go to Settings → Account.
  3. Scroll to the bottom and tap Delete account.
  4. Confirm. The deletion happens immediately.

If more than one parent is in your household, deleting your account removes only you. The household and its stories stay for the other parent. When the last parent leaves, the household and everything in it is deleted.

Ask us to delete it

Email privacy@trydreamtime.com from the address on your account and ask us to delete it. We will confirm once it is done. If you write from a different address we may ask you to verify the account is yours, so that nobody can delete someone else's family data.

What gets deleted

Deleting your household removes all of it:

  • Your account and sign-in details
  • Your children's first names and dates of birth
  • Every story generated for your household, and its illustrations
  • Your theme and value preferences, and any family context you added
  • Story ratings, reading history, and pinned characters
  • Any share links you created (those pages stop working)

What we keep, and for how long

Billing and payment records are kept for 7 years, because UK tax law requires it. These are records of transactions, not your stories or your children's details.

Anything else still held in backups is removed within 30 days.

If you subscribed through the App Store or Google Play, deleting your Dreamtime account does not cancel that subscription. Apple and Google only allow you to cancel it in their own settings. Please cancel there as well, or you may continue to be billed.

If you subscribed on the web by card, deleting your account cancels that subscription immediately once the last parent has left. There is no refund for the rest of the current month.

Questions

Contact privacy@trydreamtime.com and a person will reply. See our Privacy Policy for the full detail of what we collect and why.